Terms & Conditions

Thank you for visiting www.travelrecipes.net. This site is owned and operated by Travel Recipes Tourism LLC, 3303B, Saeed Tower 1, Sheikh Zayed Road, Dubai, United Arab Emirates. In these terms and conditions “we” “us” or “our” mean Travel Recipes Tourism LLC and they form the basis of your contract with us. Please read them carefully as they are legally binding. 

CONTRACT

Our bookings are tailored to your requirements and so bookings are subject to availability. Before a booking is confirmed, you will be sent an email to check all details of your proposed trip. Once you have confirmed to us that the proposal is accepted, we will initiate the process to payment and issue you the booking confirmation. Please check that all names are the same as per the passport, that dates and timings and all other elements of your trip are correct. Where this is not done and there is an unreasonable delay in notifying any apparent discrepancies in the confirmed arrangements, you will be responsible for any additional charges that may arise as a result of alterations that have to be made to the booking.
A binding contract between us and you (the lead name on the booking) is only formed when we issue you with our booking confirmation after having received payment from you, of either the deposit or the full price of your booking. By making the booking you accept that you have the authority to bind all members of your party to these terms and conditions of booking and you take responsibility as the lead name on the booking to make payment and to receive the confirmation on behalf of everyone in your party.

PRICING AND PAYMENT
All prices are subject to availability and we reserve the right to change the prices of any trips shown on our website or in our proposal to you at any time before your booking is confirmed. We will advise of the current price before your booking is confirmed. Prices quoted are AED (UAE DIRHAM) and are based on daily currency exchange rates current at the time of quotation.

All the prices quoted are inclusive of taxes. In case any costs cannot be reasonably calculated by us in advance of the conclusion of your booking, we will give you an indication at the time of booking of the type of additional costs which you may have to pay.
Please note that all payments taken on debit or credit card will be taken in AED (UAE DIRHAM) for all cards which are not denominated in AED, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. We can also accept payment in AED or USD by bank transfer and can specify the exact amount required for payment in the specified currency.
In order to make a booking, a deposit will be required. The amount of deposit will be confirmed to you before you book. Where bookings include flights with airlines that require full payment in advance of booking, the full price of the flight will be included in the booking deposit and will be chargeable in the event of cancellation as a cancellation fee. 
Payments must be made in the currency of the invoice and you will be responsible for any bank charges that may be incurred. Payments can be made by cheque, bank transfer, debit or credit card. In all cases, a booking will not be confirmed until we are in receipt of cleared funds. For your peace of mind, our site is protected and all card payments are encrypted using the internationally accepted security system, SSL.

INSURANCE

It is essential and a condition of booking with Travel Recipes Tourism LLC, that you take out a comprehensive travel insurance policy to cover you before, during and after your trip. We will not be responsible for any costs incurred by you or any member of your party before, during or after your trip as a consequence of inappropriate or insufficient travel insurance being purchased.

PASSPORTS, VISAS AND HEALTH FORMALITIES

We will provide you with general information relating to passport, visa and health formalities of the destinations included in your trip, including approximate periods for obtaining visas. Most countries now require passports to be valid for at least 6 months after your return. Ultimately, it is your responsibility to ensure that you and your party will be able to obtain, and will be in possession of, all necessary travel documents/visas in advance of travel. It will also be your responsibility to ensure that you and all members of your party will be able to comply with all health formalities for the destination concerned. We will not accept liability if you or any member of your party is refused entry onto any transport or into any country due to failure on your/their part to carry correct documentation or to comply with relevant health formalities.

INFORMATION

We make every effort to ensure that the information on our website is accurate and not misleading, it may have been published many months before your travel takes place and may be subject to change. We reserve the right to make changes to the website and any information it contains at any time.

 AMENDMENT, TRANSFERS AND CANCELLATION BY YOU

Any cancellation or amendment request must be sent us in writing to our postal address or by email to queries@travelrecipes.net and will not take effect until received by us.

(a) Amendment
Once booking confirmation has been issued, in case you wish to change your travel plans in any way, we will do try to assist you in amending your arrangements, but, we cannot guarantee that this will always be possible. Any request for changes must be in writing from the person who made the booking. If we are unable to make the amendments and you decide to cancel, cancellation charges will be applicable as laid out in the proposal or in accordance with our cancellation policy detailed below.
(b) Transfers
You may transfer your booking to another person as long as all the conditions applicable to your travel contract are met with.  We must receive at least 7 days’ written notice from you in order to make such a transfer. Any additional fees, charges or other costs incurred as a result of transferring your booking will be passed on to you with these costs being advised to you before we effect any transfer. Amendment fees will apply for any transfer. You and the person to whom you transfer your booking shall be jointly liable to us for the payment of the balance due and for any such additional fees, charges or other costs.
Please note that in many cases, scheduled airlines apply 100% cancellation charges and will not permit name changes or other booking alterations to be made (accordingly they may treat a transfer as a cancellation and re-booking).
If you and/or any member of your party are considering altering your booking in any way, please contact our staff, who will notify you of the applicable charges.
(c) Cancellation
You, or any member of your party, may cancel your travel arrangements at any time before the start of the travel. The cancellation will take effect from the date that we receive written notification of cancellation from you. We will accept notification of cancellation by email, on the understanding that you agree and accept that where you are shown as the sender of the email, we will be entitled to assume that such email has been sent by you.
Cancellations may incur cancellation charges depending on how much notice you give us prior to the departure date. Cancellation charges represent our reasonable costs of terminating your contract based on the time of termination of the contract before the start of the package and the expected cost savings and income from alternative deployment of the travel services where available.
Please note that if the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim some or all of the cancellation charges. Please speak to your insurance provider.
All refunds will be paid within 14-30 days of cancellation.

AMENDMENTS AND CANCELLATION BY US

(a) Amendments before departure
We may have to make amendments to your proposed trip and may do this at any time and we will advise you of any changes that affect your booking before we issue the booking confirmation.
Rarely, it may be necessary for us to make changes after your booking has been confirmed. We are entitled to make minor changes to your booking provided that we inform you.
If, before the start of the package, we are constrained by circumstances beyond our control to alter significantly any of the main characteristics of the travel services specified in Schedule 1 of the Package Travel Regulations, or cannot fulfill your specific requirements that we have accepted in your booking confirmation,  (“Significant Change”), we will inform you as soon as  possible. Within the period that we shall specify in the notice, you may either: (i) accept the proposed changes; or (ii) terminate the contract without paying a cancellation charge.
If you choose to terminate your contract, you may accept a substitute package where we are able to offer this to you.
Any changes to your contract or the substitute package offered result in a package of lower quality or cost, you will be entitled to an appropriate refund.
If you terminate the contract and do not accept a substitute package, you will be entitled to a full refund within 14-30 days after the contract is terminated.

(b) Cancellation by us
While we hope we will never have to cancel your trip, this is very occasionally necessary and we reserve the right to do so. We will do our best to offer alternative arrangements of a comparable or better quality. If we can only offer a lower quality, we will offer give you an appropriate refund. If we cannot offer you an alternative, we will give you a full and prompt refund of the price of the trip. 
(c) Unavoidable and Extraordinary Circumstances
Unavoidable and extraordinary circumstances means a situation beyond the control of a party the consequences of which could not have been avoided even if all reasonable measures had been taken by that party (“Unavoidable and Extraordinary Circumstances”).  Unavoidable and Extraordinary Circumstances will usually include, but are not limited to, war, threat of war, airport closures, airspace closures (as well as other air traffic management decisions which may give rise to long or overnight delays or cancellations of one or more flights), serious security problems such as riots, civil disturbance or unrest due to political instability or terrorist activity (actual or threatened), industrial disputes, technical or maintenance problems with transport, machinery or equipment, power failure, significant risks to human health such as outbreak of serious disease at the travel destination, natural disaster, fire, flood, drought, earthquake, or adverse weather conditions (actual or threatened). 
(d) Travel delays
You may be entitled to claim compensation from your airline under IATA Regulation in the event of delay, cancellation or overbooking.  

PERFORMANCE OF PACKAGE

We are liable to you for the performance of the travel services included in the package travel contract (whether those services are to be performed by us or by other travel service providers)..
If after departure you perceive any lack of conformity (as defined in Section 9 below) during the performance of your package travel contract, you must inform us without undue delay.  We will remedy any lack of conformity within the reasonable period that you require, unless that is impossible or entails disproportionate costs, taking in account the extent of lack of conformity and the value of travel services affected. If we do not remedy the lack of conformity within the reasonable period you require, you shall be entitled to an appropriate price reduction for any period of lack of conformity and to appropriate compensation for any damage sustained as a result.
If we are unable to provide a significant proportion of your trip whilst you are away, we will offer you suitable alternative arrangements of, where possible, equivalent or higher quality than those specified in the contract, at no extra cost to you, for the continuation of your trip.  Where the proposed alternative arrangements result in a package of lower quality than that specified in the package travel contract, we shall grant you an appropriate refund.
You may reject the proposed alternative arrangements only if they are not comparable to what was agreed in the package travel contract or the refund granted is inadequate.
If we are unable to make alternative arrangements or you reject the proposed alternative arrangement according to the above conditions, where appropriate, you are entitled to a refund.
Our liability under the above paragraph may not be limited by reason of Unavoidable and Extraordinary Circumstances if the relevant transport provider may not rely on such circumstances under the applicable Union passenger rights legislation.
 
OUR LIABILITY TO YOU: PRICE REDUCTION AND COMPENSATION FOR DAMAGES

Performance of the travel services included in your package travel contract is our responsibility and we will use reasonable skill and care to provide the services or facilities that form part of your booking with us. We will be liable to compensate you if we fail to perform or improperly perform your package travel contract (defined as a “lack of conformity” under the Package Travel Regulations).
You will be entitled to an appropriate refund for any period during which there was a lack of conformity, unless we prove that the lack of conformity is attributable to you.
Our liability to you (and your party) is also limited in accordance with the international conventions set out below as if we were a carrier under the relevant conventions as applicable. These conventions limit the amount of compensation that passengers can claim for death, injury, illness, and loss, damage, delay in the transportation of luggage and personal belongings. The terms of the relevant conventions are expressly incorporated into your contract and copies of the applicable conventions will be provided by us upon request. The relevant international conventions are:
a) in relation to carriage by air, the Montreal Convention;
b) in respect of carriage by rail, the Berne Convention; and
c) in respect of carriage by sea, the Athens Convention.
All carriage (by land, air and sea) is subject to the terms and conditions of carriage of the actual carrier. These may limit or exclude liability. These are expressly incorporated into your contract with us. Copies of these terms and conditions will be provided by us on your request. Our liability will not exceed that of any carrier.
Hotels and other tourist services included in your trip are arranged by us with local suppliers who may themselves engage the services of local operators. Standards of hygiene, accommodation and transport in many countries where we organize trips are often lower than comparable standards in some countries. We will at all times appoint reputable suppliers. The terms and conditions of hotels and other providers will be applicable and are expressly incorporated into the contract. These may limit or exclude their liability. Local standards of the relevant country will be relevant in assessing performance of the services being performed in that country. 

ASSISTANCE

We will always provide you with appropriate assistance without undue delay if you are in difficulty. This will include providing appropriate information on health services, local authorities and consular assistance, assisting you to make distance communications and helping you to find alternative travel arrangements. We may charge you a reasonable fee for such assistance if the difficulty is caused intentionally by you or through your negligence.

FLIGHTS

Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to your departure. Please ask us for at least 72 hours before your outbound flight. You should take note of any reference number or contact name when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.
Where a flight is changed, delayed or cancelled or you are denied boarding of an aircraft for any other reason, you may be entitled to claim compensation from the airline under IATA Regulation. Full details are available from airlines. You must lodge any claim for compensation under this Regulation directly with the relevant airline. We are not an air carrier and will have no liability to you in relation to the above Regulation. 

IF YOU HAVE A COMPLAINT

If you perceive any lack of conformity during your trip, please inform our representatives or the relevant supplier (e.g your hotelier) immediately who will endeavour to put things right. If your complaint is not resolved locally, please contact us so that we can remedy the problem and make any alternative arrangements that may be necessary.  If the problem is still not resolved upon your return, please write to us within 28 days of your return. 

SPECIAL REQUESTS
While we try to comply with any special requests we receive (such as specific airline seating, dietary requirements or specific rooms and will pass any special requests to the relevant supplier. However, we are unable to guarantee compliance with such requests and are not liable for any loss suffered in the event of such requests not being complied with.

EXCURSIONS AND ACTIVITIES

Where excursions and/or activities are booked and paid for in advance as part of the price of the trip and detailed on our booking confirmation, these will form part of the package contract with us. We undertake to use reasonable skill and care in selecting suppliers who provide excursions and activities as part of your contract.
Any excursions and/or activities that you decide to purchase at any time from a local supplier or third party once your trip has commenced, will not form part of your contract with us. Your contract for such excursions/activities will be made with the relevant supplier or third party and on that party’s terms and conditions and we have no liability whatsoever for the performance of that excursion or activity.

DATA PROTECTION

In order to enable us to process and fulfil your booking, we will ask you to provide us with personal information including  name, address, email address, telephone number, details of group members that are travelling, we well as any special needs, health, medical, mobility or dietary requirements. 
In order to ensure that your holiday is appropriate for your specific needs that you have disclosed to us, for example, a medical condition or reduced mobility, we or the suppliers of your travel arrangements may require further details. We will ask for your explicit consent to collect and share this information as necessary with the suppliers of your travel arrangements in order to fulfil your booking.
We may pass personal information that you provide to us (including health and mobility information as explained above) on to relevant suppliers of your travel arrangements such as airlines, hotels, transport companies and local tour operators and destination management companies as necessary to fulfil your contract.
In order to process and fulfil your contract, your personal information may also be provided to public authorities such as customs and immigration, security and/or credit checking companies, credit and debit card companies and government and enforcement agencies if required by them in order for us to fulfil your booking, or as required by law. Your personal information may be shared with the police or other law enforcement or crime prevention agencies for security purposes.
 If you are travelling to the US, the US Customs and Border Protection require us to provide them with your personal information for the purposes of preventing and combating terrorism and other transnational serious crimes. International travellers who are seeking to travel to the US under the Visa Waiver Programme (VWP) are now subject to enhanced security requirements and will be required to complete an ESTA (Electronic System for Travel Authorisation) 72 hours before departure and pay an administrative fee. This can be completed on the following website: https://esta.cbp.dhs.gov/.
For other details of how we may use your personal information and your rights in relation to your personal information, please see our Privacy Policy.

JURISDICTION

This contract is governed by UAE law and is subject to the jurisdiction of the Dubai Courts. 

DOCUMENTATION

We will endeavour to send your tickets, hotel vouchers and final information regarding your trip approximately 72 hours prior to departure by e-mail. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all costs must be paid by you.

CONTACT US
Our normal office hours are 9am until 7pm weekdays GST. Our office numbers are UAE: +971 4 5893388 / 99. 
To contact via email please use queries@traverecipes.net.
Our registered office and principal place of business in Dubai is at 3303B, Saeed Tower 1, Sheikh Zayed Road, Dubai, U.A.E.